Refund Policy

Because SEFFOND patterns are digital downloads, our refund policy is a little different from physical products. This policy explains when refunds apply, and your rights under the Australian Consumer Law (ACL).

1. Digital downloads — change of mind

Once a pattern has been downloaded (or the download link has been accessed), we generally cannot offer a refund for change of mind. This is standard practice for digital goods, because there is no way for the file to be "returned".

If you have not yet downloaded the pattern and you contact us within 24 hours of purchase, we will do our best to cancel and refund the order.

2. Your ACL rights — when refunds DO apply

Under the Australian Consumer Law, our products come with consumer guarantees that cannot be excluded. You are entitled to a refund, repair, or replacement if a pattern:

• Is significantly different from the description or images.
• Has a major fault (e.g. corrupted file, missing pages, incorrect content).
• Doesn't do what we said it would.

For minor faults, we will fix the issue (for example, send you a corrected file) within a reasonable time.

3. How to request a refund or fix

Email hello@seffond.com within 14 days of purchase with:

• Your order number.
• A description of the issue.
• If possible, screenshots showing the problem.

We will respond within 1–2 business days.

4. How refunds are processed

Approved refunds are processed back to the original payment method within 5–10 business days, depending on your bank.

5. Contact

Questions about a refund? Email hello@seffond.com.